Terms of service
Last updated: July 26, 2025
Welcome to Glowwo. The terms "we," "us," and "our" refer to Glowwo. We operate this store and website, including all related content, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Our Services are powered by Shopify, which enables us to offer our products and services.
By accessing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms or Privacy Policy, you should not use or access our Services.
1. Access and Account
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory, and that you consent to allow your minor dependents to use the Services on devices you own or manage. To use our Services, including browsing or purchasing, you may be asked to provide personal information such as your email, billing, payment, and shipping details. You represent that the information you provide is accurate, current, and complete, and you have the authority to provide it. You are responsible for keeping your account credentials confidential and for any activities under your account. Accounts are non-transferable.
2. Our Products
We strive to present our products as accurately as possible. However, due to variations in devices and settings, actual product colors or appearance may differ from what is shown online. We cannot guarantee that our products will meet your expectations. Product descriptions and availability may change without notice, and we reserve the right to limit or discontinue products at any time.
3. Orders
Placing an order constitutes an offer to purchase products or services. Glowwo may accept or reject your order at our discretion. Your order is confirmed only after payment is processed and we communicate acceptance to you. Please review your order carefully before submitting. If we need to cancel or modify an order, we will notify you using the contact information you provided. All purchases are subject to our Refund Policy. Your purchases are for personal use and not for resale or export.
4. Prices and Billing
Prices are subject to change without notice, and the price charged is the one in effect at the time your order is placed. Prices may exclude taxes, shipping, and import duties unless stated otherwise. You agree to provide complete and accurate payment and billing details and to update them when necessary. You confirm that you are authorized to use the provided payment method and agree to pay all incurred charges, including applicable taxes and shipping fees.
5. Shipping and Delivery
Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, customs, or events beyond our control. Ownership and risk of loss pass to you once the product is handed over to the carrier.
6. Intellectual Property
All content on the Services, including text, images, logos, and trademarks, is owned by Glowwo, its affiliates, or licensors, and is protected by copyright and trademark laws. You may use our Services for personal, non-commercial purposes only. Reproduction or redistribution of content without permission is prohibited. Glowwo's trademarks and Shopify's trademarks are their respective property.
7. Optional Tools
Our Services may provide access to third-party tools. These tools are offered "as is" without warranties, and your use is at your own risk, subject to their terms.
8. Third-Party Links
The Services may include links to third-party websites. We are not responsible for the content or accuracy of these websites, nor for any transactions or interactions with them. Please review their policies before engaging with their services.
9. Relationship with Shopify
Glowwo operates our store through Shopify. All purchases are made directly with Glowwo, and Shopify is not responsible for any sales or issues related to transactions with us.
10. Privacy Policy
The personal information you provide is governed by our Privacy Policy and may also be processed by Shopify under their privacy policy. Since Shopify hosts our Services, your data may be shared with Shopify and other third parties to provide the Services. Please refer to our Privacy Policy for more details.
11. Feedback
By submitting reviews or feedback, you grant us a worldwide, royalty-free license to use and share it for any purpose. You confirm that your feedback is original and lawful. We may remove any feedback that violates laws or these Terms. You are responsible for the content you post.
12. Errors, Inaccuracies, and Omissions
Occasionally, our Services may contain errors or inaccuracies. We reserve the right to correct these errors or cancel orders at any time without notice.
13. Prohibited Uses
You agree to use the Services only for lawful purposes. Prohibited uses include violating laws, infringing on rights, distributing harmful material, impersonation, or interference with the Services. We may suspend or terminate your access for violations of these Terms.
14. Termination
We may terminate your access to the Services at any time. You will remain responsible for any charges incurred up to the termination date. Provisions that should survive termination will continue in effect.
15. Disclaimer of Warranties
Except where required by law, the Services and all products are provided "as is" without warranties. We do not guarantee uninterrupted or error-free service. Your use of the Services is at your own risk.
16. Limitation of Liability
To the extent permitted by law, Glowwo and its affiliates are not liable for indirect or consequential losses arising from the use of the Services or products, including lost profits, revenue, or data.
17. Indemnification
You agree to indemnify and hold harmless Glowwo, Shopify, and their affiliates from any claims arising from your use of the Services or violation of these Terms.
18. Severability
If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
19. Waiver; Entire Agreement
Failure to enforce any part of these Terms does not waive our rights. These Terms, along with our policies, represent the entire agreement between you and Glowwo.
20. Assignment
You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without notice.
21. Governing Law
These Terms are governed by the laws of Victoria, Australia. You agree to submit to the exclusive jurisdiction of the courts in Victoria.
22. Headings
Headings are for reference only and do not affect interpretation.
23. Changes to Terms of Service
We may update these Terms from time to time. It is your responsibility to review them. Continuing use of the Services after changes means you accept the updated Terms.
24. Contact Information
For any questions about these Terms, please contact us using the details provided on our website.
Website: glowwo.com
Address: 44 Hampstead Rd, Maidstone, Melbourne VIC 3012, Australia
Email: info@glowwo.com
Phone: +61370441947
Contact Form: Contact
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+10)
Our customer service team aims to respond within 24 hours.