FAQ

At Glowwo, we are dedicated to making your shopping experience seamless and enjoyable. Below are answers to some of the most frequently asked questions.

1. What payment methods are accepted?
We offer secure and convenient payment options. You can pay using:

Credit & Debit Cards: Visa, MasterCard, American Express, Discover, Diners Club
Digital Payments: Apple Pay, Google Pay, Shop Pay

2. What is Glowwo’s return policy?
We offer a 30-day return policy. To be eligible for a return, items must be in their original, unused condition with all original packaging included.
To initiate a return, please email us at info@glowwo.com, and our team will guide you through the process.

3. How long will it take to receive my order?

Handling Time: 1–2 business days (Monday to Friday)
Transit Time: 5–9 business days (Monday to Friday)
Order Cut-Off Time: 4:00 PM (GMT+10)
Estimated Delivery Time: 6–11 business days from the date of your order.

4. Can I exchange an item?
We do not offer direct exchanges. If you need a different item, return the original purchase for a refund and place a new order.
If your item was damaged or incorrect, contact us at info@glowwo.com, and we’ll resolve the issue promptly.

5. How can I track my order?
You can track your order by visiting the Order Tracking section on our website. A tracking link will also be emailed to you once your order ships.

6. What should I do if my package is lost or delayed?
If your order is lost or delayed, contact us at info@glowwo.com. We will assist you in resolving the issue as quickly as possible.

7. How do I contact customer support?
You can reach our support team by emailing info@glowwo.com or using the contact form on our website.

8. Is shipping free?
Yes, we offer free shipping on all orders within Australia.

9. What if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at info@glowwo.com. We will cover return shipping costs and send a replacement or issue a refund.

10. How can I provide feedback or suggestions?
We welcome your feedback! Please email any suggestions or ideas to info@glowwo.com.

Contact Us
If you have further questions or need support, feel free to reach out to our customer service team:

Website: glowwo.com
Address: 44 Hampstead Rd, Maidstone, Melbourne VIC 3012, Australia
Email: info@glowwo.com
Contact Form: Contact
Phone: +61370441947
Customer Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT+10)

Our customer service team aims to respond within 24 hours.