Shipping policy
Who We Are
Glowwo ("we," "us," or "our") operates the website glowwo.com (the “Site”). Our mission is to provide a seamless and transparent shipping process to ensure your convenience and satisfaction. Below, you'll find the details of our shipping process.
Shipping Costs
Free Shipping: We offer free shipping on all orders within Australia.
Shipping Range
Delivery Area: We currently ship within Australia only.
Order Processing Time
- Order Cutoff Time: Orders placed by 4:00 PM (GMT+10) will be processed on the same day. Orders placed after this time will be processed the next business day.
- Handling Time: 1–2 business days (Monday to Friday).
- Transit Time: 5–9 business days (Monday to Friday).
- Estimated Total Delivery Time: 6–11 business days from the date of your order.
Delivery Time
Estimated Delivery: Orders typically arrive within 5–9 business days after processing, depending on your delivery location.
Shipping Process
- Courier Services: We use trusted carriers such as DHL and Australia Post for all shipments.
- Tracking Information: Once your order has shipped, you will receive an email containing your tracking details.
Lost or Damaged Items
- Damaged Orders: If your order arrives damaged, please contact us within 48 hours so we can assist in resolving the issue.
- Lost Orders: In case your order is lost, please reach out to us immediately for assistance.
Returns
For detailed return instructions, please refer to our Refund Policy.
Contact Information
If you have further questions or require assistance with returns or refunds, please reach out:
Website: glowwo.com
Address: 44 Hampstead Rd, Maidstone, Melbourne VIC 3012, Australia
Email: info@glowwo.com
Phone: +61370441947
Contact Form: Contact
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+10)
Our customer service team aims to respond within 24 hours.