Privacy policy

Last updated: July 26, 2025

Glowwo operates this store and website, providing a curated shopping experience ("Services"). Our Services are powered by Shopify, which enables us to deliver our offerings. This Privacy Policy outlines how we collect, use, and disclose your personal information when you interact with our Services. In the event of any conflict between our Terms of Service and this Privacy Policy, the latter governs with respect to the collection, processing, and sharing of your personal data.

Please read this Privacy Policy carefully. By accessing or using any part of our Services, you confirm that you have read and understood how your personal data will be collected, utilized, and disclosed as described herein.

What Personal Information We Collect
"Personal information" refers to data that can identify you or is related to you. This excludes anonymous or de-identified information. Depending on how you use our Services and in accordance with applicable laws, we may collect the following personal information:

• Contact Details: Name, address, billing/shipping address, phone number, email.
• Financial Information: Credit/debit card details, payment information.
• Account Information: Username, password, settings, preferences.
• Transaction Information: Data on items viewed, purchased, returned, or exchanged.
• Communication Details: Messages or support inquiries.
• Device Information: IP address, device type, browser details.
• Usage Data: Details of interactions and navigation on the site.

Sources of Personal Information
We collect your personal information from various sources, including:

• Directly from you when you provide it through the Services.
• Automatically when you use the Services (e.g., through cookies).
• Through third-party providers, such as service providers or business partners.

How We Use Your Personal Information
Your personal information is used for several purposes, including:

• Providing and Improving Services: Account creation, order processing, delivery, and personalized recommendations.
• Marketing and Advertising: To send promotional messages and show targeted ads based on your interactions with our Services.
• Security and Fraud Prevention: To authenticate users, prevent fraud, and ensure user safety.
• Customer Support: To respond to your inquiries and ensure high service quality.
• Legal Compliance: To comply with legal obligations, resolve disputes, or enforce our terms.

How We Share Your Personal Information
Your personal data may be shared in the following scenarios:

• With Shopify and Service Providers: For payment processing, hosting, fulfillment, and customer service.
• For Marketing: With advertising partners to show relevant ads, where permitted by law.
• With Your Consent: For activities like social login or shipping arrangements.
• Corporate Changes: In case of a merger or sale, your data may be transferred as part of the transaction.
• Legal Compliance: To meet legal obligations or protect our rights, property, and safety.

Relationship with Shopify
Shopify powers our Services and processes your personal information. Shopify may also collect and use your data to provide and improve its services. For more details, refer to the Shopify Consumer Privacy Policy. Shopify handles its own data processing and privacy responsibilities.

Third-Party Websites
Our Services may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content on these external sites. Any data you share with these platforms is governed by their own privacy policies.

Children’s Privacy
Our Services are not intended for children, and we do not knowingly collect personal information from anyone under the age of majority in your jurisdiction. If we become aware of any such collection, we will take steps to delete that data.

Security and Retention of Your Information
We take steps to protect your personal information, though no transmission or storage method is completely secure. Please avoid sending sensitive information through unsecured channels. We retain personal information only as necessary to provide the Services, fulfill legal obligations, resolve disputes, or enforce our policies.

Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: Request information on the data we hold about you.
• Right to Deletion: Ask us to delete your personal information.
• Right to Correction: Request correction of inaccurate data.
• Right to Portability: Request your data in a transferable format.
• Right to Opt-Out: Opt-out of marketing communications.
• Additional Rights: Rights under local law, including objecting to data processing or withdrawing consent.
• To exercise these rights, contact us using the details below or visit the Shopify Privacy Portal. We may need to verify your identity for certain requests.

Complaints
If you have concerns about how we handle your personal data, please contact us. You may also have the right to file a complaint with your local data protection authority.

International Data Transfers
Your personal information may be transferred, processed, or stored outside your country of residence. We use approved methods such as Standard Contractual Clauses to protect these international transfers.

Updates to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices, legal requirements, or other operational reasons. Any updates will be posted here with a new effective date.

Contact Information

If you have further questions or require assistance with returns or refunds, please reach out:

Website: glowwo.com
Address: 44 Hampstead Rd, Maidstone, Melbourne VIC 3012, Australia
Email: info@glowwo.com
Phone: +61370441947
Contact Form: Contact
Customer Support Hours: Monday to Friday, 9:00 AM – 5:00 PM (GMT+10)

Our customer service team aims to respond within 24 hours.